2017 Sienna gear pannel cracked? - Toyota Sienna Forum - siennachat.com
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post #1 of 36 (permalink) Old 01-01-2017, 01:59 PM Thread Starter
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2017 Sienna gear pannel cracked?

Hello, I am new owner of sienna.

I have question if anybody have same issue on gear pannel that is cracked.

I found there were two crack on gear pannel after stripping plastic cover. Are these crack originally?

I've checked three new sienna and there were same cracks.

I think it looks like Crack but not sure.
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post #2 of 36 (permalink) Old 01-01-2017, 09:16 PM
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Re: 2017 Sienna gear pannel cracked?

I noticed the same thing actually. I am not sure its a crack... but it probably shouldn't be that way.

Adam
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post #3 of 36 (permalink) Old 01-01-2017, 10:46 PM
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Re: 2017 Sienna gear pannel cracked?

I have the exact same line. Is this a manufacturing flaw It is really noticeable and I thought it was just damaged from the factory. Do all of them have this? if not, is this something that will be fixed under warranty?
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post #4 of 36 (permalink) Old 01-01-2017, 11:17 PM Thread Starter
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I've just bought sienna on last week and found it on yesterday.

So i visit dealer shop and asked to salesman about this crack, they said it was scratch. I also visit service center and service operation said it was also scratch.

They said it was cosmetic issue, so it is not covered by warranty.

I requested to fix this problem to salesman, they could't. So I was very angry and stared to research this issue.

I am just concern that if there anyone have sienna 2017 that hasn't this crack.

I also asume that Toyota factory have this fault and lots of sienna 2017 have this issue.

Please let me know anybody have sienna 2017 that doesn't have this crack at all.
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post #5 of 36 (permalink) Old 01-02-2017, 01:36 PM
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Here is mine
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post #6 of 36 (permalink) Old 01-02-2017, 02:23 PM
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Re: 2017 Sienna gear pannel cracked?

Same cracks with mine. Same locations too.

2017 Sienna Limited Premium Silver/Chestnut
2015 Acura MDX SH-AWD with TECH
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post #7 of 36 (permalink) Old 01-02-2017, 02:32 PM
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Re: 2017 Sienna gear pannel cracked?

mine has the one crack, same as your first pic in the direction of the heater buttons

2017 Sienna LE 8-passenger Shoreline Blue Pearl
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post #8 of 36 (permalink) Old 01-02-2017, 02:49 PM
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Re: 2017 Sienna gear pannel cracked?

This is clearly a Toyota Design issue and it should be something that should be fixed under warranty. These are BRAND NEW vehicles for goodness sakes.
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post #9 of 36 (permalink) Old 01-02-2017, 07:11 PM
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Re: 2017 Sienna gear pannel cracked?

We also have it, 2016 XLE
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post #10 of 36 (permalink) Old 01-02-2017, 08:59 PM
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Re: 2017 Sienna gear pannel cracked?

Never noticed it but I see it on our 2015 XLE too.
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post #11 of 36 (permalink) Old 01-02-2017, 10:08 PM
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Re: 2017 Sienna gear pannel cracked?

I have the same exact problem in the same exact location which I discovered yesterday.

2017 Sienna Blizzard Pearl Limited
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post #12 of 36 (permalink) Old 01-04-2017, 03:39 PM
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Re: 2017 Sienna gear pannel cracked?

2016 XLE here.

I saw the flaws. On ours, it doesn't look NEARLY as pronounced as in the pics posted though. The shape and direction is the same, but ours look more like scratches than "cracks". I can't catch my nail on them and the surrounding area has also scratched up a bit and this looks similar to those -- albeit a bit worse, like a deeper or wider scratch.

Interesting find. I am sad to say I already filled out the lengthy "initial quality" survey we got with our van. Otherwise, I'd have some more items to add that have been sub-part on initial quality. In fact, this is the most expensive vehicle I've ever purchased (2x as much as my Civic was) but has had the most minor issues of any new vehicle I've purchased.

We still like it a lot for everything it DOES... it's just kind of a bummer to have minor issues on a brand new, expensive (IMO) van.
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post #13 of 36 (permalink) Old 01-04-2017, 05:48 PM
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Re: 2017 Sienna gear pannel cracked?

Bought 2017 SE Premium in Dec 2016 and mine has the same crack on top as well, exactly like the very first pic in this thread! It's a brand new expensive car! What can we do?
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post #14 of 36 (permalink) Old 01-04-2017, 06:04 PM
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Re: 2017 Sienna gear pannel cracked?

I am going to leave it alone. Hard to see. To get to it and replace it, the tech has to remove the AC panel first. Sorry, i have very little faith in techs. It may result in annoying rattles afterwards if not put back together well...and that will bother me A LOT more than a crack that i can only see at certain angles under bright sun. What if the new part has the same problem, which is likely the case since this is a widespread issue...so, you just exposed your beautiful new minivan to (in)experienced techs for nothing.

Just my 2 cents.

2017 Sienna Limited Premium Silver/Chestnut
2015 Acura MDX SH-AWD with TECH
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post #15 of 36 (permalink) Old 01-06-2017, 05:56 PM
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Re: 2017 Sienna gear pannel cracked?

Interesting...I just checked my 2017 AWD Limited Premium (3 wks old). It has the two exact cracks at the same locations. Defect or not...don't think they are supposed to be there. Has anybody contacted Toyota directly (not dealer)? I'm up to do my purchase survey. Maybe I could somehow put this on there.
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