OK. I will ask free service to fix it. Can I say it is manufacture warranty?
They ended up opening the side of console box to get it out.
Thanks for confirming. This was my hypothesis for some time. If anything gets truly stuck in there, the side panels will need to be removed to extract.brought their technicians to open the console up,
I’m not convinced of that. Seems lots of folks are dropping stuff in there / getting things stuck, and most that have don’t seem to have the tray insert.I suspect that this problem would not happen if we had not added the tray and thus modified the vehicle.
My problem occurred after I installed the tray, and the picture of the recent one appears to have the tray. Question to the group: How many have had the problem without a tray?I’m not convinced of that. Seems lots of folks are dropping stuff in there / getting things stuck, and most that have don’t seem to have the tray insert.
Sorry, I thought it was just the tray. I know the tray is a problem because I put my handicap tag in there on top of the tray and when I opened the cover it ate the tag. How did it happen in your case? Was the top open or closed when it happened? I want to make sure I avoid doing it.This problem is not related to the tray. I dropped an insurance card in there the first day we picked up the van. We have since added the tray. Problems exists with or without. Besides, in automotive terms, a drop in tray is not a modification, it’s an accessory.
Thanks, good to know. Do not put anything flat and thin on top or on the tray.The ones I've seen were items placed atop a closed center console... then they opened it and the item resting on top slid into the crevice.
Sorry as well, because I misunderstood. In my case, I placed the insurance card on top of the console door itself, and when I opened the console door without looking the card slipped down and gone.Sorry, I thought it was just the tray. I know the tray is a problem because I put my handicap tag in there on top of the tray and when I opened the cover it ate the tag. How did it happen in your case? Was the top open or closed when it happened? I want to make sure I avoid doing it.