Toyota Sienna Forum - siennachat.com banner

1 - 20 of 20 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter #1
I received a letter in the mail from Toyota on Saturday announcing a "Customer Confidence Program" initiated for 2011-2018 Siennas that indicates they will replace the faulty fuel door hinge and pin on my Sienna. Most of the information in the letter involves the sliding door issues (I already replaced the cable on one of my sliding doors), but really doesn't say anything about the fuel door except that it will take 2 days due to the necessity of painting the replacement fuel door. I tried an online search to see if there was additional information but didn't find anything. Nothing on this chat either. The program extends the repair of these items for 10 years no matter the mileage. Anyone else receive this letter?
 

·
Registered
Joined
·
5 Posts
I have a 2011 and have not received that letter. I paid to have it done...think they’d reimburse me?


Sent from my iPad using Tapatalk
 

·
Registered
Joined
·
3,274 Posts
I have a 2011 and have not received that letter. I paid to have it done...think they’d reimburse me?
Do you have documentation from the repair? It's probably not a problem if you don't if it was done at a Toyota dealership.
 

·
Registered
Joined
·
498 Posts
I have a 2011 and have not received that letter. I paid to have it done...think they’d reimburse me?
Sent from my iPad using Tapatalk
Nope, Toyota won't reimburse if you paid out-of-pocket to get it fixed but they will repair/replace it if it breaks. Out-of-pocket expenses were only reimbursable through toyotasiennadoorsettlement (google it) but that door closed on Aug 9th.
 

·
Registered
Joined
·
3,274 Posts
Nope, Toyota won't reimburse if you paid out-of-pocket to get it fixed but they will repair/replace it if it breaks. Out-of-pocket expenses were only reimbursable through toyotasiennadoorsettlement (google it) but that door closed on Aug 9th.
I forgot about that closing date since mine was fixed under warranty. The Aug 9 deadline seems tacky/unfair since the settlement was so poorly publicized but it is what it is. Here's the link: http://www.toyotasiennadoorsettlement.com
 

·
Registered
Joined
·
5 Posts
I vaguely remember getting something about the lawsuit, but didn’t look into it because I don’t have electric sliding doors. It didn’t even cross my mind that the fuel door might be tied into the settlement. Oh well.


Sent from my iPad using Tapatalk
 

·
Registered
Joined
·
174 Posts
Hhhmm, a hinge on my gas door broke and now part of it protrudes out a bit. I'll have to check if there is customer confidence program in Canada. I would like to get this fixed because sometimes my automatic sliding door will not open if the gas door protrudes out too much.

Thanks for the info.
 

·
Registered
Joined
·
165 Posts
Nope, Toyota won't reimburse if you paid out-of-pocket to get it fixed but they will repair/replace it if it breaks. Out-of-pocket expenses were only reimbursable through toyotasiennadoorsettlement (google it) but that door closed on Aug 9th.
However, the settlement is valid for dealer repairs made to doors/fuel door up to 10 years from the vehicles first delivery. That is how I read it.
 

·
Registered
Joined
·
1 Posts
Bought a 2014 Sienna a year ago. Fuel door hinge broke last week. I found several fix it videos on YouTube and also found a conversation about it on this site in which someone posted a photo of the letter they received from Toyota about the Customer Satisfaction Program to cover the repair of the fuel door for 10 years from first use even if you’re a second or third or ... owner. I did some googling and found the class action suit concerning this issue and the letter about the program. Long and the short is yesterday I brought the van to the Toyota dealer in town, they looked at it for 30 seconds and ordered the part. So much better than me fixing it myself or paying to have it done. If you did already pay to have it done and have documentation, you can get reimbursed through the program. Google Toyota XKE Customer Satisfaction Program.
 

·
Registered
2011 Toyota Sienna XLE
Joined
·
3 Posts
Our fuel door failed in June of 2019, could not open it for refueling on the sliding door.
we were out of town and took it to a local Toyota dealer and had it replaced. That was two weeks before we received the letter, a short time after the filing end date for the class action suit.
Thus we were told the repair would not be covered, because it was prior to the warranty extension.
Fast forward to last fall. After Customer Care refused to return phone calls, I found a letter on line that a Toyota executive wrote saying thefuel door should be covered under the sliding door recall.
I was able to get a phone number and called him. A week later a check arrived.
 

·
Registered
Joined
·
1 Posts
Bought a 2014 Sienna a year ago. Fuel door hinge broke last week. I found several fix it videos on YouTube and also found a conversation about it on this site in which someone posted a photo of the letter they received from Toyota about the Customer Satisfaction Program to cover the repair of the fuel door for 10 years from first use even if you’re a second or third or ... owner. I did some googling and found the class action suit concerning this issue and the letter about the program. Long and the short is yesterday I brought the van to the Toyota dealer in town, they looked at it for 30 seconds and ordered the part. So much better than me fixing it myself or paying to have it done. If you did already pay to have it done and have documentation, you can get reimbursed through the program. Google Toyota XKE Customer Satisfaction Program.
I also have a 2014 and mine broke last week. I called our local Toyota and he just saw the side of the car and was like, yep seen this, probably covered by warranty, but I'll make sure. Lol So good and helpful.

I'd like to know what the issue is with the sliding door that's also mentioned on this settlement. I actually took the van in a couple months after getting it about the sliding doors making weird sounds and kind of closing weirdly. They said it was fine, but now I have to wonder.
 

·
Registered
Joined
·
91 Posts
My 2014 had it done a few months ago, simple and easy. They ordered the parts in, then installed it a few days later. The paint work is ok, but it perfect
 

·
Registered
Joined
·
13 Posts
Our sliding door cable snapped last June. Got covered under warranty and they aldo replaced the fuel door and hinge as part of this. Total cost billed was close to $550 to Toyota and they also put me in a rental for 3 days.
 

·
Registered
Joined
·
165 Posts
When I bought my 2015 two years ago, the dealer repaired the wobbly fuel door before pick-up (since this forum educated me on the problem).
 
1 - 20 of 20 Posts
Top