So.....Toyota of North America contacted me back and said that they could find no damage to the lift gate however they still will.not cover the repair even though the car is still under the factory warranty. I am now in the process of seeking the van so that I can be done with Toyota all together. Worse customer service I have had in a long time
I have an open claim and am currently pursuing this. I have gotten through the corporate and have been assigned a regional representative. This can’t be a coincidence.what was the outcome of this? I have a 2016 sienna and am dealing with this exact issue. I could have written your original post myself. Maybe this is truly a defect in the vehicle. My van is currently at a dealership and I have an open case with Toyota.
The cause is “normal wear and tear” as one Toyota certified body shop said, they “fixed” the gate. When I go though a car wash it leaks in the driver side, but less then before. They have to replace a liftgate rod, because CarMax damaged it while replacing the motor, and a new hinge for the left side. All in all about $450
I do not believe the cause is normal wear and tear. We had a new 2015 Sienna and we experienced a severely misaligned rear lift gate with less than 10k on the vehicle. It started similar to the original poster where my wife simply opened the rear hatch and then the hatch refused to close when she tried closing it. It was severely misaligned and appeared that the left side of the door was higher than the right side . This caused the door to appear angled and the bottom left side of the door was hitting the edge of the door cutout so much that the door would not close because of this interference. She had to drive home with the lift gate up and the truck constantly beeping at her (another of our dislikes with this van was its constant and inscenstant alarms that just would never time out but that is a different story).The cause is “normal wear and tear” as one Toyota certified body shop said, they “fixed” the gate. When I go though a car wash it leaks in the driver side, but less then before. They have to replace a liftgate rod, because CarMax damaged it while replacing the motor, and a new hinge for the left side. All in all about $450
From what I've learned with talking with a few friends who have worked at a dealership is they get paid a pre-determined amount of money for each specific warranty repair based on the parts costs and what the book time calls for the repairs. If the warranty repair is over a certain dollar amount, it has to get approved by a Toyota rep before they will do the work (that was the case for our lift gate on our Highlander).Amcbride it is interesting that the dealership is so persistent to not cover this issue. I wonder if there is some sort of incentive for the dealer to deny these types of claims. Ultimately I am the customer of the dealership and I felt that they completely abandoned me and did so very quickly in the process. Their attitude showed a complete callousness towards my situation and an underhanded strategy overall. Completely disgusting and not called for. I don’t see how the dealership wins by alienating their customer by providing no support. They must be winning from Toyota’s standpoint.
It’s good to hear that you were able to resolve your situation but why must it be difficult.
I think our 2015 AWD Limited had such damage when we bought it in Jan 2020. Pre-purchase checkout revealed that the power rear door opened correctly via buttons in the drivers area, but wouldn't close (beeped twice) when you tried to close it. I noticed the door lined up asymetrically exactly as shown in Danielthan44's 1st video.There has been at least one past post from an owner whose hatch door was bent when it was impeded by cargo when latching...the motorized latch mechanism that wrenches the door shut the final inch seems to be very powerful - powerful enough to bend the door when impeded by cargo.
This again sounds kind of like our issue....There is definitely an issue where the hinges interface to the van and lift gate...My independent body shop found damage to the lift gate where it attaches to the hinge. Basically the sheet metal on the lift gate had bent and they were forced to bend it back. Obviously this caused fatigue and they were not able to get it perfect. Perhaps the hinges were bent also contributing to this. The Sienna hinges seem very thick and not likely to bend but I’m not sure...There was a serious problem and malfunction with my vans liftgate and apparently this has happened to others.
Kind of crazy that there isn't some less expensive way to address this issue. So you get a shoe stuck in the rear door and wind up needed an entire new door? WTF?A friend of mine has the same issue on a 2012 Sienna, the dealer told her it needed a new hatch and it would be roughly a 3000 dollar repair. Hers does the same thing as the one that has the video posted on here. I was hoping that I might be able to figure out a cheaper fix for her, has anyone come up with any. Can the motor be disconnected and the hatch be used manually? The problem appears to be that there's only a lift motor on the left side and that puts unequal pressure on the hinges where they mount on the gate causing the left side to bend.
Yes, as explained above. Did you ever manage to sort anything out?...anyone having the same issues as the videos? thanks