[zaczlm]

If you have problems with upper console buttons, here is the most common cause and you will find how to solve it for sunroof and rear doors buttons. For problems with lights buttons you can do the same but you will have to find the correct micro switch. Hope this help you with your problems and avoid you to spend a lot of money for a new console when you can do it with less than US$2.00

Regards ZACZLM

 

[DiLioPi]

I wonder if there was ever a TSB for this. Mine has started to fail 2 years after I bought it new. It's finicky now but I can still get it to work after a couple of presses. Not even 15k on the odo and well taken care of for the past 3 years.

 

[zaczlm]

I believe is one of those things that dealers don't care because is a good business after guarantee time charge $400 to $900 dls just for change a console that takes less than 5 minutes.

At least I know that this will be helpful

 

[eEighty8]

Had my 2015 SE overhead door console switch replaced with 200 miles on the odo.

 

[warpwr]

If you have problems with upper console buttons, here is the most common cause and you will find how to solve it for sunroof and rear doors buttons. For problems with lights buttons you can do the same but you will have to find the correct micro switch. Hope this help you with your problems and avoid you to spend a lot of money for a new console when you can do it with less than US$2.00

Regards ZACZLM

I don't have this problem but great write-up. Thanks for documenting, I bet this will help somebody.

 

[jojen4]

Thank you for this! =)

 

[aspec]

Thank you for this! =)

X2 excellent writeup.

 

[gs3tek]

Thanks to zaczlm for posting this and jojo for bumping this thread.

Mine was replaced under warranty when the buttons wouldn't activate the sliding doors.

 

[djmjchicago]

Hello everyone,

Happy to have found this forum. Lots of great information in here!

I've read lots of informative posts on the interior door button issues and even some DIY posts but my question is for those who had their Siennas serviced at a dealer.

My '11 SE is in for service now and the dealer is stating that the bezel typically breaks when removing it and the replacement cost is on me since my extended warranty doesn't cover interior trim issues.

I don't think Toyota would design something that you had to break-to-fix but I'm no tech. The 2011 Tech Tip bulletin for removing the overhead console doesn't expressly state to break the bezel upon removal. I am assuming they broke the clips since the advisor said if I choose not to replace that the console would not sit flush with the roof liner and just hang. Everything I've read on the removal state those clips are tough to remove but I haven't seen explicit instruction to break them.

My SE is still in service and will be there a few days since they had to order the part from Toyota. I'll be taking it up with the service manager then.

Thanks in advance for any input.

 

[fibber2]

Plastic loses it suppleness, dries out and is prone to cracking. It's unfortunate, but it happens. I was all over the service people when they broke some cowl panel retainers when they had to service the rear bank VVTi system on my last Sienna, but I finally ended up gluing it back together. Heat is the enemy.

That said, the service guys do owe you their best effort when they have to remove plastic components. But you have to expect some breakage. Most things can be tacked together with a little filler adhesive (I like Phenolseal - comes in colors!). If it goes really bad, call Toyota and ask for some relief.

 

[Geezer1]

My '11 SE is in for service now and the dealer is stating that the bezel typically breaks when removing it and the replacement cost is on me since my extended warranty doesn't cover interior trim issues.

That is complete bullsh!t. I think it is far more likely that the dealer mechanics don't bother look at the removal instructions to see exactly where the tabs/clips are located so that they know exactly how to remove the part without doing damage. Interior plastic parts should not become so brittle in only six years that they cannot be removed and installed without breaking them.


I've done some pretty major interior disassembly in a number of cars. I know from having the shop manuals for most of our previous vehicles that the official trim removal instructions for vehicles made by Toyota almost always show exactly where the clips and tabs are located so that trim panels and other interior parts can be removed without doing damage. But most mechanics are loath to look at instructions. Heck, I can't get the supposedly highly educated engineers I work with to read reference manuals or the instructions I write for them. I've essentially made a career out of reading manuals so I can explain things to people who won't read them.

I once had a Mercedes dealer mechanic trash an expensive center console panel when he tried to pop it out with a screw driver instead of following the trim removal instructions which said to remove the outboard switches so that the hidden screws behind them could be removed first. Funny thing about that event was that the mechanic put the damaged console panel back in hoping I wouldn't notice the damage.


And then there was a Lexus I had for which the instructions for removing a $600/retail center vent assembly said to release two almost impossible to see clips. When the clips were released, the vent assembly slid out effortlessly. If the clips are not released, the vent assembly breaks 99% of the time as I keep seeing over and over on Lexus forums.

It might be worth getting a short term subscription to Toyota TIS so that you can view the instructions and maybe even provide them to the Toyota dealer.

 

[bengator]

Hello everyone!

Related to this post, my console was falling down and I decided to fix it. Upon removal I noticed the plastic under the metal clip on the front (position A in the PDF at the start of this thread) was all broken up from heat and previous removal I think. So I made a "form" (think pouring concrete) out of duct tape and filled the void with JB Weld. Let it cure overnight (light bulb placed close by was a good tip) and used a Dremel to grind down the excess to be the proper size. The metal piece fits nicely and the console holds securely. Now off to buy some Heavy Duty Velcro to replace the (in my opinion poorly designed) plastic "velcro" that holds the rear of the console up.

Hope this helps someone else!

Ben

 

[nhmomma]

I received an extended warranty notice in the mail Monday 31July17 on my 2011 LXE. I had the entire console replaced by dealer in 2015 after living with intermittent functionality and frustration on the door open and close buttons. Just found my paperwork to send in. Hoping I do get reimbursed! I can use the money since i am now spending to fix the slider door motor and cable!

 

[ryviss]

For anyone still looking into this, the Customer Support Program code is ZE5. The dealers will NOT see it as a warranty or recall. They can refer to it as a Customer Support Program. I have a 2011 Sienna with 117k and it is getting done for free in a couple days. Toyota customer service told me the program expires soon, so ACT NOW.

 

[Dadillac]

Can you tell me more about this? I just purchased an 11 Sienna Limited and the buttons up top work intermittently.

 

[4dsienna]

How do I get access to this info? My van is in shop for this right now and want $$$ to fix. Rear hatch button no longer works.

 

[TennMartin]

I'm starting to have sunroof controller issues on my '12. Two questions for people:
1. Anyone have the pdf from the first post? I'm just getting a broken link notice.
2. Anyone know when the customer care thing that's "running out soon" is actually running out? I'm fine fixing myself, but if I can get a new console I'm not turning that down.

 

[Geezer1]

2. Anyone know when the customer care thing that's "running out soon" is actually running out? I'm fine fixing myself, but if I can get a new console I'm not turning that down.

From https://www.toyoheadquarters.com/ ,

"9 years from the date of first use or 120,000 miles, whichever occurs first"

Edit: Here is a previous post that contains all the information: https://www.siennachat.com/forum/255409-post54.html

 

[TennMartin]

Thanks for the info. Looks like I should be covered. I'll report back for the benefit of others once I find out my local dealer's response.

MY REPORT BACK - dealer replaced the center console controller as a warranty repair after they were able to replicate the failures. 2012 @ 115,031 miles so I was within a couple of months of having to either fix it myself or pay for it. Thanks to this forum, I knew about the warranty extension.

 

[teresatoth]

I have a 2011 Toyota Sienna and my overhead sliding door buttons stopped working some years ago. Yesterday I had the car into dealer for some unrelated recall work and asked for estimate to fix those overhead door buttons. They came back with "this is covered for free under a special enhanced warrantee issued by Toyota for this part ONLY". They fixed buttons. For free. Looks like they put a whole new fixture where the buttons are.