Looking for advice.
Have a 2008 model year (Limited) Sienna that we bought in October 2007. Original owners with 84K on it now. Well maintained by me with Mobile 1 since new. Moved to a new state since buying but always updated info with Toyota. Was driving on a 200 mile trip when I notice smoke out the back, slow down and can smell burning rubber...pull over and shut off engine. Look under hood and oil everywhere but can't tell where it's coming from. Had wife start it to see if I could tell where it's coming from....couldn't tell but sounded fine.
Had it towed to dealer, got a loaner, and kept on our trip. Got a call a couple of hours later and the service advisor said there may be 2 issues but won't know about the second until the first is repaired. The first issue is the vvti hose burst but he won't know the extent until they get a new hose in a couple of days (over memorial day weekend) and put it on. The second issue was that the top of the motor may have been starved of oil, which would mean new cams, gears, basically the top of the motor to the tune of $5,900...he said this was worst case scenario. I said when it was running on the side of the highway, it sounded just fine and he said it was down 2-2.5 qts and when they started it there it make some clacking noise. I didn't think about it at the time but WHY WOULD THEY START IT not knowing what the issue was? I think they started it to drive it into the bay instead of pushing it or towing it.
I have not talked to them yet since thinking about this but expect to talk on Tuesday morning when they open. I'm 100% confident if I put a replacement hose on while on the side of the highway, I could have continued on my way meaning I am 100% confident the motor was fine when it went on the flatbed.
After researching, I found this thread (and many others). I was never notified of any service campaign. I did receive the recall for the spare tire cable but live in NC and have 0 corrosion underneath so didn't bother bringing it in. Is a LSC only an passive campaign? Meaning, Toyota doesn't actively advertise it or send notification? I wouldn't be happy about it, but could see having to pay for the replacement hose since I missed the window, but if the motor is shot b/c the dealer started it without knowing what was wrong, I'm going to be seriously pissed.
I'm not sure if the motor is shot yet but if it goes down that road, what recourse do I have? Should I open a case with Toyota of America? If so, how do I do that?
Thanks in advance.